Wicaksono, Afrizal Taufiq. “Pengaruh Service Quality Dan Customer Trust Terhadap Kepuasan Pengguna Jasa Di PT. Jasa Raharja Kantor Wilayah Utama Jawa Timur”. JEBMAFA: Journal of Economics, Business, Management, Accounting, Finance, and Administration, vol. 1, no. 3, June 2026, pp. 409-22, https://journal.megantaraabdinusa.org/index.php/jebmafa/article/view/196.